Advanced AI-Knowledege Base

Introduction

About IW Engineer

Definitions

Understanding

How system works

Building Knowledge Base

Intro

Sources

From already used conent (FAQ, CC scripts etc)

Semi - automated method

Creating a label tree

Creating association groups „question-answer”

Defining client's synonims

Handling don't knows

Troubleshooting (Solving problems)

Best practices

Tips concerning questions

Tips concerning answers:

Tips concerning Chatbot responses

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